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Ordering terms

Terms and conditions of sale.

1. Purpose

These general terms and conditions of sale (the “Terms”) govern the contractual relationship between RED ISLAND, an SAS with a share capital of €5,000, SIRET 530 363 621 00026, whose registered office is at Apt 25, Résidence La Citronnelle, 1 rue de la République, 97420 Le Port, La Réunion, France, reachable at tom.wybo@yahoo.fr, which operates the Pull Lover brand (the “Seller”), and any person making a purchase on the website pull-lover.com (the “Customer”). Any purchase implies full and unreserved acceptance of these Terms.

2. Products

The products offered for sale are handmade knitted garments and accessories, made in Antananarivo (Madagascar) in the Ultramaille family workshop. Photographs and descriptions are as accurate as possible. Due to the handcrafted nature of the pieces, slight variations in colour or texture may exist from one item to another.

3. Prices

Prices are shown in euros (€) including all taxes. Pull Lover reserves the right to change its prices at any time; the price applied will be the one in force when the order is confirmed.

4. Orders

To place an order, the Customer must:

  • Select the desired items and add them to the cart
  • Enter their contact details and delivery address
  • Choose a payment method and confirm the order

A confirmation email is sent as soon as the order is confirmed. Pull Lover reserves the right to refuse or cancel any order in the event of a stock issue, an obvious pricing error or suspected fraud.

5. Payment

Payment is made online by bank card (Visa, Mastercard, American Express) via the secure Stripe platform. Card details are encrypted and never stored on our servers. The order is processed once payment has been confirmed.

6. Delivery

Pieces are sold on pre-order and made to order. Before shipping to the Customer, each collection goes through the steps described in the pre-order section of the home page:

  • Pre-order period: 30 days
  • Yarn ordering: 15 days
  • Making in the workshop: 45 days
  • Transport from Madagascar to France: 15 days

Orders are then shipped to mainland France and, depending on availability, internationally. Estimated delivery times are:

  • Mainland France: 5 to 10 business days
  • International: 10 to 20 business days

These delivery times run from the end of the pre-order period and the arrival of the products in France, ready to be handed over to the carrier. The durations of the pre-order steps are estimates. Pull Lover cannot be held responsible for delays caused by the carrier or by events beyond its control.

7. Right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the Customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to give any reason. To do so, they must contact Pull Lover at tom.wybo@yahoo.fr before returning the item in its original condition. Return costs are borne by the Customer.

8. Returns and refunds

Returned items must be unworn, unwashed and in their original packaging. Once the return has been received and checked, the refund is made within 14 days using the payment method used for the order. Personalised or discounted items are not eligible for return unless proven defective.

9. Warranties

Products are covered by the legal guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). If you notice a defect, contact us at tom.wybo@yahoo.fr.

10. Intellectual property

All visuals, texts and content on the website are the property of RED ISLAND. Any reproduction without written permission is prohibited. For more information, see our Legal notice.

11. Personal data

Data collected when ordering is processed in accordance with our Privacy policy.

12. Governing law and disputes

These Terms are governed by French law. This English version is provided for convenience; in the event of any discrepancy, the French version prevails. In the event of a dispute, an amicable solution will be sought first. Failing that, the dispute will be brought before the competent courts. The Customer may also use consumer mediation via the European online dispute resolution platform: ec.europa.eu/consumers/odr.

13. Contact

For any question about an order or these Terms: tom.wybo@yahoo.fr